Customer Service and Billing Inquiries
Do you have a question about your service or bill? Contact our customer service representatives directly by phone or email and they’ll be happy to assist you. Current fees are shown in the attached 2021 Rate Schedule.
ARCA and ASO Billing
We will now include Avimor Residential Community Association (ARCA) and Avimor Stewardship Organization (ASO) fees in your quarterly bill. You will only make one quarterly payment for all three services. Current fees are shown in the attached 2021 Rate Schedule.
Apply for, Transfer, or Stop Service
New and existing customers can apply for, transfer, or stop services by contacting us by phone or email. Please complete and submit a new Customer Service Agreement (see Downloads).
If you are planning new development within the service area of the utility, please contact us for information on new customer account set up, permitting, inspections, and fees.
Report an Issue
For any concerns about your service, please contact customer service by email or phone. For emergencies, please call the emergency phone number.
News & Service Updates
Online Bill Pay Is LiveOnline bill pay is now available. To visit your customer portal, click “Pay My Bill”.
Have an Emergency?
Customer NoticeLetter regarding new utility management and information on billing and payment options.Download
Customer Service AgreementForm for customer contact information, billing preferences and service terms.Download
Online Bill PayInstructions for setting up customer portal and online bill pay.Download