Customer Service and Account Management
Do you have a question about your service or bill? Click “Pay My Bill” to login to your customer portal. The customer account portal allows access to your account to view account history, pay your bill and view customer notices.
Should you need to contact our customer service representatives directly, please click “Email” or call (971) 703-4242. Please note our customer service office hours are Wednesdays from 9am to 4pm.
Apply for, Transfer, or Stop Service
New and existing customers can apply for, transfer, or stop services by contacting us by phone or email. Please complete and submit a new Customer Service Agreement (see Downloads).
If you are planning new development within the service area of the utility, please contact us for information on new customer account set up, permitting, inspections, and fees.
Report an Issue
For any concerns about your service, please contact customer service by email or phone. For emergencies, please call the emergency phone number at (877) 711-2755.
News & Service Updates
2021 Proposed Rate Schedule
The 2021 Customer Notice of Proposed Rate Change has been posted (see Downloads). New rates and fees will take effect on February 1, 2021.
Online Bill Pay is Live
Online bill pay is now available. To visit your customer portal, click “Pay My Bill”.
Have an Emergency?
Customer Notice of Proposed Rate ChangeNotice of Proposed Water Rate Increase and Customers' Right to Petition for Rate RegulationDownload
2020 NewsletterAnnual Customer Newsletter (2020)Download
Consumer Confidence ReportA summary of your community water system.Download
Customer Service AgreementNew customer formDownload
Spring 2020 NewsletterSpring 2020 customer updateDownload
2019 NewsletterAnnual Customer Newsletter (2019)Download