Customer Service and Billing Inquiries
Do you have a question about your service or bill? Click “Pay My Bill” to login to your customer account portal. The customer account portal allows access to your account to view account history, pay your bill and view customer notices.
Should you need to contact our customer service representatives directly, please click “Email” or call (971) 703-4242. Our customer service office hours are Monday through Friday from 9am to 4pm.
Service is billed monthly and covers the previous month’s base rates and water usage. Billing statements are mailed out at the beginning of each month and payments are due by the 20th of the month.
Apply for, Transfer, or Stop Service
New and existing customers can apply for, transfer, or stop services by contacting us by phone or email. Please complete and submit a Customer Service Agreement (see Downloads).
If you are planning new development within the service area of the utility, please contact us for information on new customer account set up, permitting, inspections, and fees.
Report an Issue
For any concerns about your service, please contact customer service by email or phone. For emergencies, please call the emergency phone number at (877) 711-2755.
News & Service Updates
Have an Emergency?
2023 Rate Schedule2023 service rates and fees for the utility.Download
Customer Service AgreementForm for customer contact information, billing preferences and service terms.Download
Annual Water Quality Report 2022We are pleased to provide this year's Annual Water Quality Report (Consumer Confidence Report) as required by the Safe Drinking Act. This report is designed to provide details about where your water comes from, what it contains, and how it compares to standards set by regulatory agencies.Download
Summer Irrigation RestrictionsWater restriction notice and recommended irrigation practicesDownload
Annual Newsletter2021 annual customer newsletter.Download