South Coast Water Company

Florence, Oregon
PO Box 6620
Portland, OR 97228
(971) 703-4242
Since 1980, South Coast Water Company has provided quality, reliable, and safe water for the South Coast community in Florence, Oregon.

Customer Service and Billing Inquiries

Do you have a question about your service or bill?  Click “Pay My Bill” to login to your customer account portal.  The customer account portal allows access to your account to view account history, pay your bill and view customer notices.

Should you need to contact our customer service representatives directly, please click “Email” or call (971) 703-4242.  Our customer service office hours are Monday through Friday from 9am to 4pm.

Quarterly Billing

Service is billed quarterly and covers the previous three months of the service period.  Quarterly billing statements include Q1 (January, February, March), Q2 (April, May, June), Q3 (July, August, September) and Q4 (October, November, December).  Payments are due by the 20th of the billing month.

Apply for, Transfer, or Stop Service

New and existing customers can apply for, transfer, or stop services by contacting us by phone or email.  Please complete and submit a new Service Agreement (see Downloads).

New Development

If you are planning new development within the service area of the utility, please contact us for information on new customer account set up, permitting, inspections, and fees.

Report an Issue

For any concerns about your service, please contact customer service by email or phone.  For emergencies, please call the emergency phone number at (877) 711-2755.

News & Service Updates

  • Rate Case Filing

    South Coast Water Company recently filed a general rate case with the Oregon PUC.  See downloads for customer notice.

    Quarterly Billing

    Starting April 1, 2022, billing will move to quarterly.

Have an Emergency?

Call our 24-hour emergency line at:
(877) 711-2755


  • Rate Schedule

    2022 service rates and fees for the utility.
  • Annual Newsletter

    2021 annual customer newsletter.
  • Customer Service Agreement

    Form for customer contact information, billing preferences and service terms.
  • Consumer Confidence Report

    2020 annual water quality report.
  • Summer Water Conservation

    Water conservation notice and recommended irrigation days
  • Rate Case Customer Notice

    General rate case filing with the Oregon Public Utility Commission.