South Coast Water Company

Florence, Oregon
PO Box 6620
Portland, OR 97228
(971) 703-4242
Since 1980, South Coast Water Company has provided quality, reliable, and safe water for the South Coast community in Florence, Oregon.

Customer Service and Billing Inquiries

Do you have a question about your service or bill?  Click “Pay My Bill” to login to your customer account portal.  The customer account portal allows access to your account to view account history, pay your bill and view customer notices.

Should you need to contact our customer service representatives directly, please click “Email” or call (971) 703-4242.  Our customer service office hours are Monday through Friday from 9am to 4pm.

Monthly Billing

Service is billed monthly and covers the previous month’s base rates and water usage.  Billing statements are mailed out at the beginning of each month and payments are due by the 20th of the month.

Apply for, Transfer, or Stop Service

New and existing customers can apply for, transfer, or stop services by contacting us by phone or email.  Please complete and submit a new Service Agreement (see Downloads).

New Development

If you are planning new development within the service area of the utility, please contact us for information on new customer account set up, permitting, inspections, and fees.

Report an Issue

For any concerns about your service, please contact customer service by email or phone.  For emergencies, please call the emergency phone number at (877) 711-2755.

News & Service Updates

  • Rate Case Filing

    South Coast Water Company recently filed a general rate case with the Oregon PUC.  See downloads for customer notice.

    Rate Case Filing Public Comment Opportunity

    July 11th, 2022 at 6pm via Zoom link in download.


Have an Emergency?

Call our 24-hour emergency line at:
(877) 711-2755


  • Rate Schedule

    2022 service rates and fees for the utility.
  • Rate Schedule

    2023 service rates and fees for the utility.
  • Annual Newsletter

    2021 annual customer newsletter.
  • Consumer Confidence Report

    2021 annual water quality report.
  • Summer Irrigation Restrictions

    Water restriction notice and recommended irrigation practices
  • Rate Case Customer Notice

    General rate case filing with the Oregon Public Utility Commission.
  • Customer Service Agreement

    Form for customer contact information, billing preferences and service terms.
  • Notice of Public Comment Hearing & Procedural Conference

    To provide an opportunity for customers to comment on South Coast Water Company’s request or to ask questions, the Public Utility Commission of Oregon (Commission) will hold a public comment hearing followed by a procedural conference. Please see the download for the link to the Zoom event.