Lakeshore Water Company
Customer Service and Billing Inquiries
Do you have a question about your service or bill? Click “Pay My Bill” to login to your customer account portal. The customer account portal allows access to your account to view account history, pay your bill and view customer notices.
Should you need to contact our customer service representatives directly, please click “Email” or call (971) 703-4242. Our customer service office hours are Monday through Friday from 9am to 4pm.
Monthly Billing
Service is billed monthly and covers the previous month’s base rates and water usage. Billing statements are mailed out at the beginning of each month and payments are due by the 20th of the month.
Apply for, Transfer, or Stop Service
New and existing customers can apply for, transfer, or stop services by contacting us by phone or email. Please complete and submit a new Service Agreement (see Downloads).
New Development
If you are planning new development within the service area of the utility, please contact us for information on new customer account set up, permitting, inspections, and fees.
Contact us to be provided with design and construction standards.
Report an Issue
For any concerns about your service, please contact customer service by email or phone. For emergencies, please call the emergency phone number at (877) 711-2755.
News & Service Updates
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October 31, 2024Service Line Inventory
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As part of an EPA-mandated survey of all water systems in the United States, Lakeshore Water Company performed an examination of customer service lines to determine the presence of lead piping. This inventory determined that lead is not present in the system and has been accepted by the Oregon Health Authority. Examination of a statistically-meaningful portion of customer meter boxes was performed, along with consulting records from maintenance performed on customer service lines.
Downloads
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2025 Rate Schedule
2025 service rates and fees for the utility.Download -
Rate Case Customer Notice
General rate case filing with the Oregon Public Utility Commission.Download -
Annual Newsletter
2023 annual customer newsletter.Download -
Customer Service Agreement
Form for customer contact information, billing preferences and service terms.Download -
Annual Water Quality Report 2023
We are pleased to provide this year's Annual Water Quality Report (Consumer Confidence Report) as required by the Safe Drinking Water Act. This report is designed to provide details about where your water comes from, what it contains, and how it compares to standards set by regulatory agencies.Download