Customer Service and Billing Inquiries
Do you have a question about your service or bill? Click “Pay My Bill” to login to your customer account portal. The customer account portal allows access to your account to view account history, pay your bill and view customer notices.
Should you need to contact our customer service representatives directly, please click “Email” or call (971) 703-4242. Our customer service office hours are Monday through Friday from 9am to 4pm.
Service is billed quarterly and covers the previous three months of the service period. Quarterly billing statements include Q1 (January, February, March), Q2 (April, May, June), Q3 (July, August, September) and Q4 (October, November, December). Payments are due by the 20th of the billing month.
Apply for, Transfer, or Stop Service
New and existing customers can apply for, transfer, or stop services by contacting us by phone or email. Please complete and submit a new Service Agreement (see Downloads).
If you are planning new development within the service area of the utility, please contact us for information on new customer account set up, permitting, inspections, and fees.
Report an Issue
For any concerns about your service, please contact customer service by email or phone. For emergencies, please call the emergency phone number at (877) 711-2755.
News & Service Updates
Rate Case Filing
Lakeshore Water Company recently filed a general rate case with the Oregon PUC. See downloads for customer notice.
Starting April 1st, 2022, billing will move to quarterly.
Have an Emergency?
Rate Schedule2022 service rates and fees for the utility.Download
Annual Newsletter2021 annual customer newsletter.Download
Consumer Confidence Report2020 annual water quality report.Download
Customer Service AgreementForm for customer contact information, billing preferences and service terms.Download
Rate Case Customer NoticeGeneral rate case filing with the Oregon Public Utility Commission.Download