Lakeshore Water Company
Customer Service and Billing Inquiries
Do you have a question about your service or bill? Click “Pay My Bill” to login to your customer account portal. The customer account portal allows access to your account to view account history, pay your bill and view customer notices.
Should you need to contact our customer service representatives directly, please click “Email” or call (971) 703-4242. Our customer service office hours are Monday through Friday from 9am to 4pm.
Service is billed monthly and covers the previous month’s base rates and water usage. Billing statements are mailed out at the beginning of each month and payments are due by the 20th of the month.
Apply for, Transfer, or Stop Service
New and existing customers can apply for, transfer, or stop services by contacting us by phone or email. Please complete and submit a new Service Agreement (see Downloads).
If you are planning new development within the service area of the utility, please contact us for information on new customer account set up, permitting, inspections, and fees.
Report an Issue
For any concerns about your service, please contact customer service by email or phone. For emergencies, please call the emergency phone number at (877) 711-2755.
News & Service Updates
Rate Case Filing
Lakeshore Water Company recently filed a general rate case with the Oregon PUC. See downloads for customer notice.
Rate Case Filing Public Comment Opportunity
July 13th, 2022 at 6pm via Zoom link in download.
Have an Emergency?
Rate Schedule2022 service rates and fees for the utility.Download
Rate Schedule2023 service rates and fees for the utility.Download
Annual Newsletter2021 annual customer newsletter.Download
Consumer Confidence Report2021 annual water quality report.Download
Customer Service AgreementForm for customer contact information, billing preferences and service terms.Download
Rate Case Customer NoticeGeneral rate case filing with the Oregon Public Utility Commission.Download
Notice of Public Comment Hearing & Procedural ConferenceTo provide an opportunity for customers to comment on Lakeshore Water Company’s request or to ask questions. The Public Utility Commission of Oregon (Commission) will hold a public comment hearing followed by a procedural conference. Please see see the download for the link to the Zoom event.Download