Emerald Valley Wastewater Company

Customer Service and Billing Inquiries

Do you have a question about your service or bill?  Click “Pay My Bill” to login to your customer account portal.  The customer account portal allows access to your account to view account history, pay your bill and view customer notices.

Should you need to contact our customer service representatives directly, please click “Email” or call (971) 703-4242.  Our customer service office hours are Monday through Friday from 9am to 4pm.

2022 Quarterly Billing

Service is billed quarterly and in advance of the service period.  Quarterly billing statements include Q1 (January, February, March), Q2 (April, May, June), Q3 (July, August, September) and Q4 (October, November, December).  Payments are due by the 20th of the billing month.

2023 Monthly Billing

Service is back to being billed monthly and in advance of the service period.  Payments are due by the 20th of the billing month.

Apply for, Transfer, or Stop Service

New and existing customers can apply for, transfer, or stop services by contacting us by phone or email.  Please complete and submit a new Customer Service Agreement (see Downloads).

New Development

If you are planning new development within the service area of the utility, please contact us for information on new customer account set up, permitting, inspections, and fees.

Report an Issue

For any concerns about your service, please contact customer service by email.  For emergencies, please call the emergency phone number at (877) 711-2755.