Emerald Valley Wastewater Company

Creswell, Oregon
P.O. Box 6620
Portland, OR 97228
(971) 703-4242
Since 1980, the Emerald Valley Wastewater Company provides quality, reliable, and safe wastewater treatment service for the Emerald Valley community and portions of the City of Creswell.

Customer Service and Billing Inquiries

Do you have a question about your service or bill?  Click “Pay My Bill” to login to your customer account portal.  The customer account portal allows access to your account to view account history, pay your bill and view customer notices.

Should you need to contact our customer service representatives directly, please click “Email” or call (971) 703-4242.  Please note our customer service office hours are Wednesdays from 9am to 4pm.

Apply for, Transfer, or Stop Service

New and existing customers can apply for, transfer, or stop services by contacting us by phone or email.  Please complete and submit a new Customer Service Agreement (see Downloads).

New Development

If you are planning new development within the service area of the utility, please contact us for information on new customer account set up, permitting, inspections, and fees.

Report an Issue

For any concerns about your service, please contact customer service by email.  For emergencies, please call the emergency phone number at (877) 711-2755.

News & Service Updates

  • 2021 Rate Schedule

    The 2021 Rate Schedule has been posted (see Downloads).  New rates and fees will take effect on January 1, 2021.

  • Online Bill Pay is Live

    Online bill pay is now available. To visit your customer portal, click “Pay My Bill”.

Have an Emergency?

Call our 24-hour emergency line at:
(877) 711-2755


  • 2021 Rate Schedule

    Rates and fees for the utility effective January 1, 2021.
  • 2020 Newsletter

    Annual Customer Newsletter (2020)
  • Customer Service Agreement

    New customer form
  • 2020 Rate Schedule

    Current rates and fees for the utility as of January 1, 2020.
  • Spring 2020 Newsletter

    Spring 2020 customer newsletter update
  • 2019 Newsletter

    Annual Customer Newsletter (2019)