Emerald Valley Wastewater Company
Customer Service and Billing Inquiries
Do you have a question about your service or bill? Click “Pay My Bill” to login to your customer account portal. The customer account portal allows access to your account to view account history, pay your bill and view customer notices.
Should you need to contact our customer service representatives directly, please click “Email” or call (971) 703-4242. Our customer service office hours are Monday through Friday from 9am to 4pm.
2022 Quarterly Billing
Service is billed quarterly and in advance of the service period. Quarterly billing statements include Q1 (January, February, March), Q2 (April, May, June), Q3 (July, August, September) and Q4 (October, November, December). Payments are due by the 20th of the billing month.
2023 Monthly Billing
Service is back to being billed monthly and in advance of the service period. Payments are due by the 20th of the billing month.
Apply for, Transfer, or Stop Service
New and existing customers can apply for, transfer, or stop services by contacting us by phone or email. Please complete and submit a new Customer Service Agreement (see Downloads).
If you are planning new development within the service area of the utility, please contact us for information on new customer account set up, permitting, inspections, and fees.
Report an Issue
For any concerns about your service, please contact customer service by email. For emergencies, please call the emergency phone number at (877) 711-2755.
News & Service Updates
2022 Rate Schedule
The 2022 Rate Schedule has been posted (see Downloads). New rates and fees will take effect on January 1, 2022.
2023 Monthly Billing
Starting January 1, 2023, billing will move back to monthly.
Have an Emergency?
Rate Schedule2022 service rates and fees for the utility.Download
Rate Schedule2023 service rates and fees for the utility.Download
Annual Newsletter2021 annual customer newsletter.Download
Customer Service AgreementForm for customer contact information, billing preferences and service terms.Download