Emerald Valley Wastewater Company

Creswell, Oregon
PO Box 94154
Seattle, WA 98124
(971) 703-4242
Since 1980, the Emerald Valley Wastewater Company provides quality, reliable, and safe wastewater treatment service for the Emerald Valley community and portions of the City of Creswell.

Customer Service and Billing Inquiries

Do you have a question about your service or bill?  Click “Pay My Bill” to login to your customer account portal.  The customer account portal allows access to your account to view account history, pay your bill and view customer notices.

Should you need to contact our customer service representatives directly, please click “Email” or call (971) 703-4242.  Our customer service office hours are Monday through Friday from 9am to 4pm.

Monthly Billing

Service is billed monthly and in advance of the service period.  Billing statements are mailed out at the beginning of each month and payments are due by the 20th of the month.

Apply for, Transfer, or Stop Service

New and existing customers can apply for, transfer, or stop services by contacting us by phone or email.  Please complete and submit a new Customer Service Agreement (see Downloads).

New Development

If you are planning new development within the service area of the utility, please contact us for information on new customer account set up, permitting, inspections, and fees.

Report an Issue

For any concerns about your service, please contact customer service by email.  For emergencies, please call the emergency phone number at (877) 711-2755.

News & Service Updates

There are no updates at this time.

Have an Emergency?

Call our 24-hour emergency line at:
(877) 711-2755


  • Sanitary Sewer Smoke Testing FAQ

    Frequently Asked Questions for Sanitary Sewer Smoke Testing on May 4 & May 5, 2023
  • 2023 Rate Schedule

    2023 service rates and fees for the utility.
  • Annual Newsletter

    2021 annual customer newsletter.
  • Customer Service Agreement

    Form for customer contact information, billing preferences and service terms.