Solutions

Operations

Our reliable, safe, and cost effective utility operations and management maintains asset value, ensures regulatory compliance, and fosters customer satisfaction.

From the most sustainable urban developments in North America to remote communities, campuses, and government facilities, Puttman Infrastructure operates, maintains, and manages traditional as well as unique and challenging utilities across the West.

Facility Operations and Maintenance

Puttman Infrastructure’s utility managers, certified operators, and facility technicians are the best in the business and bring decades of experience to ensure facilities are operated and maintained to industry standards and best practices.

Financial Planning, Management and Rate Setting

From annual operating budgeting, five-year capital plans and 20-year financial projections to periodic audits and financial review support, we provide our utilities reliable financial information to ensure long-term financial viability. This comprehensive financial capacity allows to set the most sustainable and transparent rates for each utility and the customers it serves.

Capital Improvements and Repairs

As a licensed general contractor, we have the ability to safely complete capital improvement and system repairs on time and on budget.

Regulatory Compliance and Policy Formation

The health, safety and welfare of our customers and the environment in which our utilities are located is paramount. Our focus on compliance is unwavering. This deep commitment and knowledge also allows us to help support development new policies and standards to help replicate our innovations at a broader scale.

Customer Billing and Service

Our customers mean everything to us and we’re available 24 hours a day to answer questions, respond to an issue, or talk over a billing statement.

Community Education

Our systems are innovative. We love sharing them with the community. Whether through tours, newsletters, lectures, dashboards, or websites, we use every opportunity available to share our knowledge with others to create positive change in the world.

Utility Management Technology

We use class-leading technology and software to manage technical, regulatory, financial and customer service requirements for each utility we operate.

Emergency Response

Our operations team is available 24-hours a day, 365-days a year to ensure each utility meets regulatory requirements, utility management goals and customer needs.

Specific Utility Operations, Maintenance and Management Services

  • Contract Operations
  • Water Supply and Distribution
  • Sewer Collection, Treatment and Disposal or Reuse
  • Meter Reading Services
  • Capital Improvement Planning and Funding
  • Regulatory Monitoring, Compliance and Reporting
  • Lab Testing and Reporting
  • Biosolids Management
  • Fuel Storage and Management
  • Construction
  • Commissioning and Start Up
  • Rate Reviews and Rate Setting
  • PUC Engagement and Coordination
  • Customer Management and Billing
  • Utility Management Technology and Software