Customer Service
Overview
From customer billing and collections to newsletters and annual meetings, fostering an engaged and educated community and ensuring timely revenue generation is foundational to successful utility management.
Customer Management
Our customers mean everything to us and we’re available 24 hours a day to answer questions, respond to an issue, or talk over a billing statement.
Customer Billing and Collection
Our customer billing platform seamlessly links meter readings with customer accounts to generate simple and easy to understand monthly billing statements. The platform allows customers to make safe and secure payments by check, ACH or credit card. We are responsible for all monthly billing and collections.
Customer Communications and Outreach
From monthly mailers and annual newsletters to informative websites and custom email surveys, we utilize numerous forms of communications to connect with our customers and keep them up to speed with activities related to our utilities.
Emergency Response
Our operations team is available 24-hours a day, 365-days a year to ensure each utility meets regulatory requirements, utility management goals and customer needs.
Community Education
Our systems are innovative. We love sharing them with the community. Whether through tours, newsletters, lectures, dashboards, or websites, we use every opportunity available to share our knowledge with others to create positive change in the world.
Specific Customer Service Services:
- Service Agreements
- Customer Account Management
- Meter Reading Services
- Monthly Billing and Collections
- Delinquent Account Collections
- Custom Websites
- Customer Newsletters
- Customer Surveys
- Customer Management Technology and Software
Contact Us to learn more about our Customer Services.